SECURE PAYMENT VIA PAYPAL
We accept payments by major international credit cards through the secure server of Paypal. Once you have added your products to the cart, you will be taken through the payment process. You do not need to register with Paypal in order to pay online. Please note that some settings on your computer might have to be changed in order to be able to proceed to check out.
RETURN & EXCHANGE POLICY
- You may return items sold by African Aromatics within 2 weeks of delivery for a full refund of its price if the item is damaged or has leaked.
The product should be in its original packaging and should not have been used nor tampered with.
We do NOT accept returns from NON SADEC countries, because of the custom charges and paper work that such a return cost involves. However, we will offer you a replacement if the product has been damaged during transit. We will ask you to send us a picture as proof of damage. The picture should show the exact location of the damage on the product. Although we do ensure that the packaging is secure, box damage will not be considered as refundable. Only damages related to the end product are taken in consideration.
- We advise you to order a set of samples before buying a product in order to allow you to test the perfumes and avoid disappointment.
- If you are from a SADEC country and you wish to return a product, just contact us at firstname.lastname@example.org and we will guide you through the process of returning our product.
- As a general policy we do not accept any unannounced parcel.
- Raw material products such as hyraceum or plant resins are not refundable.
- We do not refund personal care products such as soaps, body oils and exclusive fragrances which are not created by African Aromatics.
- We are sorry but we DO NOT REFUND monies paid for a BESPOKE creation.
- You should expect to receive your refund within four weeks of sending your package to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item